Refund policy
Refund policy
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Official Website Return and Refund Policy
Last updated: June 10th, 2024
Thank you for shopping at Below Zero Spa, an Authorized Retailer of the main company Below Zero.
Refunds and Exchanges
Returns (In-Store Purchases Only)
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Items purchased at our physical store location can be returned within 30 days of purchase for a full refund or exchange, provided the item meets the return eligibility conditions outlined below.
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Proof of purchase is required for all returns or exchanges.
Exchanges
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Exchanges are available within 14 days of purchase for the same product if:
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The item is damaged.
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The item is a cosmetic product.
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Damaged items must be reported to us within 24 hours to initiate an exchange.
Conditions for Returns (Both Online and In-Store)
To be eligible for a return or exchange:
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The item must have been purchased within the applicable return/exchange window (30 days for in-store returns, 14 days for online exchanges).
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The item must be unused, in its original packaging, and in the same condition that you received it.
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Items damaged due to personal use are not eligible for return or exchange.
Exceptions
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The following items cannot be returned:
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Personalized or customized products.
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Goods that are no longer suitable for return due to hygiene or health reasons once opened.
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Sale or discounted items.
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Your Order Cancellation Rights
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Orders can only be canceled before the shipping tracking number is issued. Once the tracking number is sent, the sale is final.
Returning Goods (Online Purchases)
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You are responsible for the cost of shipping and the risk of loss or damage during the return process.
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Items must be sent to:
3000 Grapevine Mills Pkwy, Grapevine, TX 76051, Store #239
Gifts
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If marked as a gift during purchase, eligible returns will result in a gift credit. If not marked as a gift, refunds will be issued to the original purchaser.
Contact Us
For further questions or assistance:
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Email: cs@belowzerospa.com
Below Zero Spa abides by all relevant laws and regulations to ensure a fair and transparent return process.
This policy now explicitly allows in-store purchases to be returned for a refund or exchange within 30 days, while maintaining existing terms for online purchases and exchanges. Let me know if additional changes are needed!